OUR PROMISE TO YOU:
The system will automatically, email you a copy (to the email listed above) of this completed complaint form for your records.
Upon our reciept, you will also recieve a copy of the Agency policy governing Rights of Customers Served. This written documents will give you specific details about the grievance procedure and what to expect, and when to expect the Agency to have a resolution of your grievance.
You will recieve a response to your complaint by a Manager within 10 business days. And a resolution within 30 Days by letter.